On March 13, 2020, the Federal Communication Commission (FCC) issued the “KEEP AMERICANS CONNECTED PLEDGE” to ensure Internet connectivity for those affected by the COVID-19 Pandemic.
Given the coronavirus pandemic and its impact on American society, [[Company Name]] pledges for the next 60 days to:
(1) not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic;
(2) waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic; and
(3) open its Wi-Fi hotspots to any American who needs them.
Below you can find a list of providers that have stepped up to the pledge (note – this list is not exhaustive, you can find a full list here).
Please review the list below and contact the provider in your area for more information if you need Internet connectivity
FCC agreement states that providers will waive late fees, not cutoff service for lack of payment, and open hot-spots.
Comcast COVID-19 response: offers free WiFi for 2 months to low-income families plus all Xfinity hot-spots are free to the public during this time
AT&T COVID-19 response: offers open hot-spots, unlimited data to existing customers, and $10/month plans to low-income families
Verizon COVID-19 response: no special offers, but following the FCC agreement.
Sprint COVID-19 response: follows FCC agreement, provides unlimited data to existing customers, and, starting Tuesday, 3/17/2020, will allow all handsets to enable hot-spots for 60 days at no extra charge.
T-Mobile COVID-19 response: follows FCC agreement, plus unlimited data to existing customers, and, coming soon, will allow all handsets to enable hot-spots for 60 days at no extra charge.
If you do not have a Zoom account, you cannot create meetings or webinars, however you can still join them as an attendee.
Having a basic account allows you to create meetings for up to 40 minutes and 100 attendees.
Basic accounts are free to create on zoom.us
Chromebooks do not use Year Up credentials, as such you will need to create a Gmail account to log into the machine.
There is no connection between Year Up email addresses and passwords, and your new Chromebook account.
Chromebooks require an internet connection in the form of WiFi, or a hotspot from your phone or a MiFi device.
Certain USB internet adapters do not work with Chromebooks due to the operating system not being Windows, Mac, or Linux. Check your adapter instructions for more.
You cannot install programs on Chromebooks as you would a Windows or Mac computer.
It is suggested that users not install programs on Chromebooks where possible.
Computers imaged (setup) and provided before August 2020 likely have variations in login types. You may be required to use your email and password, a set of different credentials, or other. Reach out to IT Support if you are having trouble.
Computers imaged (setup) and provided after August 1st for Learning & Development students will have credentials provided to you by the staff-member who also provided the computer.
If you are unable to login into the Year Up computer you were provided with, it may be due to a few things:
Had you logged into this computer before? If not, your credentials will not be on the computer and you not be able to login without first visiting a Year Up location and connecting, and logging in, on the Year Up network.
Does the computer ask you to login, or is there no option to do so? This could mean your computer does not have the correct Windows installation on it.
Contact the staff-member who loaned you the computer if this is the case, or email IT help above.
Was this computer imaged (new Operating System installed) with a USB? If so, you should not need your email credentials to log into it. as you will have been provided a new set of temporary credentials. If you are having issues, contact the staff-member who loaned you the computer, or email IT help above.
If the computer you are using was provided by a college partner or Employer Based campus, then use it as you would normally.
This may mean you do not use your Year Up credentials, which is fine as long as you can access your email.
To access your email account, you can use Outlook as it is installed on all Year Up computers, or visit portal.microsoftonline.com to access it on the internet.
All programs in the Office suite are installed on all Year Up computers. The programs are:
Office 365 does not include Skype for Business.
Licenses to Pluralsight are given to L&D students by local staff. If you don’t already have an account, hang tight until your local program team is ready to deploy licenses.
All interns have been given access to Pluralsight. If you haven’t already signed up, check your yearup.org email for your invite. If you can’t find your invite or need help accessing the platform, reach out to your Internship Services manager for help.
Not all devices work with all technologies. See below for what works with what.
Verizon MiFi – works with most Windows, Mac, and Chromebook computers.
Global Modem – works with most Windows and Mac computers. Does not work with Chromebooks.
If you need to return equipment to Year Up, please follow the below steps:
There are possibly several reasons for this; consider the following:
There are several reasons a computer might now, and they are hard to troubleshoot. To try some basics, do the following:
Consider the following when using video conferencing software:
MiFi – has the strength of a 4G smartphone. Good for checking emails, watching low quality videos, and being on audio calls.
USB Internet Adapter – has the strength of a generic network card inside of your laptop. Good for the same as a MiFi, with better quality and video call stability.
To attend a Zoom call, whether a meeting or webinar, you simply need to install and run the (free) Zoom installer when prompted at the beginning of a call.
You may need to use your phone to call into Zoom for some of the following reason:
Joining a Zoom call on your phone is easy, simply visit the Zoom.us page to find out how.
If you cannot contact someone from above, or have questions they cannot answer, contact IT help.
Nothing has changed for these accounts in regards to studying or working remotely.
If you cannot get into your accounts though, contact IT help.